Shipping policy
Last updated: 24 March 2025
Shipping Policy
This policy explains where Cavunera ships, what it costs and how long orders take. All prices and shipping charges are shown in US dollars (USD).
Order processing
Orders are checked and packed within 1–2 business days of payment clearing. Business days are Monday to Friday, excluding public holidays. Orders placed at a weekend or on a holiday begin processing the next business day.
If an item is unavailable after you have paid we will email you within 2 business days with the option to wait, choose another item, or take a full refund.
Shipping rates and delivery times
Shipping is a flat $5.99 to every destination we serve, whatever is in the basket. There is no express or upgraded service to buy.
United States
$5.99 — 5 to 9 business days
International
$5.99 — 10 to 20 business days
The carrier depends on the destination — USPS in the United States, Royal Mail in the United Kingdom, Canada Post, Australia Post, Correos de México, and DHL elsewhere. The rate is the same either way.
The exact options and charges available to you are calculated at checkout from your delivery address. Delivery estimates run from the day your order ships, not the day you place it, and are carrier estimates rather than guarantees.
Gifts and birthdays
If an order is a gift for a particular date, please allow for the full delivery estimate plus the processing time above. We cannot guarantee arrival on a specific day, so please order early where a date matters.
Batteries
Some powered items contain a lithium battery. Some carriers restrict how these travel, which occasionally limits the shipping options offered at checkout for certain destinations.
Tracking
You will receive a tracking number by email once your parcel is collected. Tracking can take 2–4 business days to begin showing scans while the parcel clears the first sorting facility. If tracking has not updated after 7 business days, email service@cavuneravip.com with your order number and we will chase it.
Where we ship
We ship to the United States and most other countries. We do not ship to PO boxes, APO/FPO addresses, or to countries subject to trade restrictions. Some remote postcodes may be refused by the carrier; if that happens we will contact you and refund in full.
Customs, duties and taxes
Orders shipped outside the United States may attract import duty, VAT/GST or a customs handling fee charged by the destination country. These charges are set by your government, are not included in the price you paid us, and are the recipient’s responsibility. If a parcel is returned to us because import charges were refused, we will refund the item price less our outbound shipping cost.
Address accuracy
Please check your shipping address at checkout. We can amend an address only before the order ships — email us immediately. Once a parcel has been handed to the carrier we cannot redirect it. Parcels returned to us as undeliverable because of an incorrect address will be refunded less shipping.
Lost, delayed or damaged parcels
If tracking shows no movement for 14 consecutive days, or shows delivered but nothing arrived, contact us within 30 days of the last scan and we will open a carrier investigation. If the parcel is confirmed lost we will send a replacement or refund you in full.
If the outer packaging arrives torn or crushed and the item is damaged, photograph both before disposing of anything and email us within 7 days of delivery.
Contact
Cavunera